Terms of Use, Liability Waiver & Privacy Policies

1. Acceptance of Terms

By accessing or using any property owned by Joint Technology Group Inc., operating as JTG Systems ("JTG Systems"), including jtgsystems.com, you agree to these terms, the liability waiver, indemnification agreement, privacy practices, and cookie handling guidelines outlined below. If you do not agree, please discontinue use of this site and our services.

2. Device Intake, Ownership & Right-to-Repair Disclosures

• Clients must confirm they are the lawful owner or authorized agent for every device, drive, or account handed to JTG Systems. Photo ID may be required for regulated equipment.
• Ontario’s Right-to-Repair Act (Bill 187) requires manufacturers to supply diagnostic parts and documentation; JTG Systems will use OEM, authorized, or functionally equivalent components where available and will advise when parts are unavailable or may affect warranties.
• During intake you consent to our technicians opening hardware, breaking tamper seals, removing password protection, and installing diagnostic firmware strictly for service delivery.
• Clients are responsible for removing SIM cards, cases, or accessories not listed on the intake form. Unclaimed accessories may be recycled after 30 days.

3. Liability Waiver

• You acknowledge that all information on this website is provided "as-is" for general guidance. It does not replace a professional on-site diagnosis or service agreement.
• JTG Systems, its owners, staff, and contractors are not liable for any losses, damages, downtime, or incidental costs arising from your reliance on site content, downloadable assets, DIY instructions, or third-party tools we reference.
• Device shipments, drop-offs, or remote sessions remain your responsibility. You agree to maintain adequate backups and insurance coverage before requesting assistance.
• To the fullest extent permitted by Ontario and Canadian law, you waive any claims against JTG Systems related to use of this website or preliminary advice delivered before a signed service order.

4. Indemnification Agreement

You agree to defend, indemnify, and hold harmless JTG Systems, its directors, employees, vendors, and affiliates from any claims, liabilities, damages, judgments, or expenses (including reasonable legal fees) arising from:

• Your breach of these terms, privacy policy, or cookie policy.
• Your misuse of our website, tools, or published materials.
• Any content you submit, transmit, or store through our systems.
• Service requests initiated on behalf of a third party without proper authorization.

5. Service Performance & Limited Warranty

• Bench repairs include a 90-day workmanship warranty covering parts installed by JTG Systems. Batteries and liquid-damage recoveries follow supplier coverage windows when shorter.
• Warranty claims require the original intake number and confirmation that no additional third-party work altered the device. We may reinspect hardware before authorizing no-cost rework.
• Data recovery services are billed for time, tooling, and clean-room labour. Successful file extraction cannot be guaranteed; recovery fees remain payable unless a “no data, no fee” agreement is documented beforehand.
• On-site and managed services use service-level agreements (SLAs) defined in each scope of work. Missed appointments or inaccessible equipment may incur a minimum on-site fee.

6. Privacy & Data Handling (PIPEDA Alignment)

We collect only the information necessary to deliver requested services, communicate with you, and maintain business records. This may include contact details, device information, diagnostic notes, payment confirmations, and service history. Data is stored on secured systems hosted in Canada with role-based access controls, encrypted backups, and retention policies aligned with CRA and industry guidelines.

JTG Systems follows Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) principles—accountability, consent, limited collection, limited use, accuracy, safeguards, openness, access, and recourse. We may share limited data with processors (payment gateways, logistics partners, or analytics platforms) strictly to fulfill services you initiate. You may request access, correction, or deletion of your data by calling (905) 892-4555 (TEXT is best) or by stopping by our service counter, subject to legal and accounting obligations.

7. Cookie Handling & Analytics

We use essential cookies to keep forms secure, remember basic preferences, and ensure site availability. Optional analytics cookies help us understand traffic patterns so we can improve response times and content relevance. You can control cookies through your browser settings or by using the consent banner when it is displayed.

Blocking cookies may impact certain features, including booking forms or interactive diagnostics. We do not use cookies for invasive advertising or cross-site tracking.

8. Remote & On-Site Support Conduct

• Clients must maintain a safe working environment for on-site visits (clear workspace, disclosed hazards, and accessible network infrastructure). Technicians may leave and bill travel if unsafe conditions exist.
• Remote support sessions may be monitored or recorded for quality assurance. You are responsible for closing confidential files before granting screen-sharing access.
• Service can be declined if devices contain contraband, malware linked to criminal activity, or content that violates Canadian law. Lawful requests from authorities may require us to preserve evidence.

9. Brand & Trademark Notice

JTG Systems provides independent Apple, MacBook, iMac, iPhone, iPad, and related device repair services in the Niagara Region. We are not an Apple Authorized Service Provider, are not affiliated with or endorsed by Apple Inc., and use premium OEM-quality or manufacturer-approved parts based on availability. All other trademarks belong to their respective owners and are used for identification purposes only.

10. Contact & Dispute Resolution

For privacy, legal, or compliance questions, call our management team at (905) 892-4555 or mail us at 577 Niagara Street, Welland, Ontario L3C 1L9. We aim to resolve most concerns within 10 business days. Any unresolved dispute will be governed by the laws of Ontario and the federal laws of Canada, with venue in the courts of the Province of Ontario.