Expert Mac & Apple Device Repair
Specialized repair services for all Apple products, including the latest MacBook and iMac models, by experienced technicians
With over 20 years of service in the Niagara region backed by 1000+ Google Reviews, our team gets the job done fast and right. We offer a 90 Day Warranty on all workmanship.
Get Expert HelpOur Apple Repair Services
MacBook Repair
Our technicians are experienced in repairing all MacBook Air and Pro models, including the latest with M4 processors.
- âĸ Screen replacement
- âĸ Battery replacement
- âĸ Keyboard repair
- âĸ Logic board repair
- âĸ Water damage recovery
iMac Repair
From the latest 24-inch iMac with M4 to older models, we handle all iMac repairs comprehensively.
- âĸ Display issues
- âĸ Hardware upgrades
- âĸ Performance optimization
- âĸ Software troubleshooting
- âĸ Component replacement
Mac Data Recovery
- âĸ Hard drive recovery
- âĸ SSD data recovery
- âĸ Time Machine errors
- âĸ Fusion Drive repair
- âĸ Emergency recovery
Common Mac Issues We Fix
Hardware Issues
- Battery Degradation: Reduced battery life, failure to charge, or swelling. Common in older MacBook models.
- Keyboard Malfunctions: Sticky or unresponsive keys, especially in MacBook Pro and Air models with butterfly keyboards (2016-2019).
- Display Problems: Flickering screens, discoloration, or "staingate" (anti-reflective coating issues).
- Overheating: Excessive fan noise or thermal throttling, often in high-performance models.
- Logic Board Failures: Random shutdowns or failure to boot, common in older MacBook Pro and Air models.
- Cracked Screens: Physical damage from drops or pressure, requiring full display replacement.
Software Issues
- macOS Installation Problems: Failed updates or stuck installations, especially during major macOS transitions.
- Startup Issues: Stuck on Apple logo or question mark folder, often indicating drive failures.
- Application Crashes: Apps quitting unexpectedly, often due to macOS updates or outdated software.
- Slow Performance: Lagging or spinning beach ball, common in older Macs with limited RAM or storage.
- Kernel Panics: Grey screen with a restart message, caused by hardware or software conflicts.
Mac Recalls and Service Programs
Apple has initiated several recalls and service programs to address significant defects in Mac devices. If your Mac is affected, you may be eligible for free repairs or replacements.
- 15-inch MacBook Pro Battery Recall (2015-2017): Batteries could overheat, posing a fire hazard. Free battery replacements are available for eligible devices.
- MacBook Pro Keyboard Service Program (2016-2019): Covers models with butterfly keyboards prone to sticky or unresponsive keys. Free repairs within four years of purchase.
- MacBook Air Logic Board Replacement Program (2018): Free logic board replacements for specific 2018 MacBook Air units with manufacturing defects.
- MacBook Pro Anti-Reflective Coating ("Staingate"): Free repairs for affected MacBook Pro models (2012-2017) with peeling display coatings.
To check if your Mac is eligible for a recall or service program, visit Apple's Service Program page and enter your serial number.
What to Do If Your Mac Has an Issue
- Diagnose the Problem: Run Apple Diagnostics by restarting your Mac and holding the "D" key. Check Activity Monitor for software-related issues.
- Attempt Basic Fixes: For battery issues, reset the SMC. For software problems, boot into Safe Mode or reinstall macOS via Recovery Mode.
- Check Warranty or Service Eligibility: Visit Apple's warranty check page to see if your device is covered.
- Seek Professional Repair: If DIY fixes fail, schedule a repair with us for a comprehensive diagnosis and reliable solution.
Why Choose JTG Systems for Mac Repair?
Expert Technicians
Our technicians have extensive experience with all Mac models, including the latest M4-powered devices.
Quality Parts
We use only genuine Apple parts and high-quality components for repairs, ensuring compatibility with the latest models.
Fast Service
Most repairs completed within 24-48 hours with same-day service available for many common issues.
Tips to Keep Your Mac Running Smoothly
- Regular Maintenance: Clean dust from fans and vents every 6-12 months. Avoid eating or drinking near your Mac to prevent spills.
- Software Updates: Install macOS and app updates promptly to fix bugs and improve performance.
- Battery Health: Enable "Optimized Battery Charging" and avoid letting the battery drain to 0% frequently.
- Data Backup: Use Time Machine or cloud services to back up data regularly, protecting against hardware failures.
- Cooling: Use your Mac on a hard, flat surface to ensure proper ventilation and avoid overheating.
â ī¸ Important Safety Warnings
- â ī¸Never Use Your Mac on Soft Surfaces
Using your laptop on beds, pillows, or blankets blocks cooling vents and can cause severe overheating. This is a serious fire hazard and can permanently damage your device. Always use on hard, flat surfaces.
- â ī¸Swollen Battery Danger
If your MacBook appears swollen or bulging, stop using it immediately. A swollen battery is highly unstable and poses a significant fire and explosion risk. Bring it to us for safe handling and replacement.
- â ī¸Never Leave Mac Running in Bags
Always shut down or put your Mac to sleep before placing it in a bag or backpack. An active Mac in an enclosed space can rapidly overheat, causing battery damage, potential fire hazards, and permanent hardware failure.
Customer Success Stories
"JTG Systems saved my MacBook Pro after water damage. Their quick response and expertise prevented data loss and got my device working like new."
- Sarah M., St. Catharines
"Outstanding iMac repair service. They diagnosed and fixed my screen issues quickly and at a reasonable price. Highly recommended!"
- Michael R., Niagara Falls