What is a Professional who Fixes Computers Called?

When a computer breaks down or starts to malfunction, who do you call for help? You need an expert who can troubleshoot, diagnose and repair your computer problems. And this expert is no one else but a computer technician or a computer repair specialist.

A computer technician is a professional who is responsible for maintaining, repairing and upgrading computer systems. They have knowledge in computer hardware and software, and they may work in different environments, such as offices, repair shops, or they can provide field services.

What does a Computer Technician do?

Computer technicians are essential to the tech industry. They perform various tasks that include installing and configuring hardware and software, repairing computers, laptops, printers, and other devices. They might also troubleshoot network connectivity issues, maintain servers, and provide technical support to customers.

Here are some of the duties or roles of computer technicians:

1. System Maintenance and Management.

Computer technicians must ensure that computer systems are running smoothly and efficiently. They check for system updates, hardware upgrades, and software patches to prevent system failures, crashes, and data loss. They also examine the system performance, locate any slow performance computer systems, and fix them.

2. Diagnose and Repair Computer Issues

Computer technicians have the skills to diagnose and repair a variety of computer problems, from simple software issues to complex hardware issues. They test hardware components, identify faults and replace or repair any damaged parts.

3. Install, configure and Test Software and Hardware.

A computer technician installs and configures new software and hardware on computers. They ensure that all the components of the computer devices are working correctly, and the software is installed correctly. They also test the software and hardware to ensure that they function correctly.

4. Provide Technical Support to End-users

Computer technicians are responsible for providing technical support to end-users. They troubleshoot and resolve computer problems, respond to technical support inquiries and guide users through troubleshooting procedures. They also provide training to end-users on new software and hardware.

Difference Between a Computer Technician and an IT Support Technician

Now that you know who a computer technician is, you might be wondering what is the difference between a computer technician and an IT support technician.

Computer technicians mainly focus on hardware and software repair and maintenance. They're responsible for installing and configuring hardware and software, system maintenance, and repair.

IT support technicians, on the other hand, provide end-to-end technical support to customers and users. They maintain the organization's computer network and software programs, manage user accounts, password resets, and backup data. Their primary role is to troubleshoot all types of technical problems and find solutions to minimize downtime in the system.

Choosing the Right Computer Technician

When selecting a computer repair technician, you need to consider different factors to ensure that you choose a quality service provider. Here are some tips for choosing the right computer technician.

1. Look at Qualifications and Certifications

Computer technicians may hold various certifications, including CompTIA A+, Microsoft Certified IT Professional, and Cisco Certified Network Associate (CCNA). When selecting a technician, check to make sure they hold at least one of these qualifications.

2. Experience and Reputation

Find a computer technician with experience in repairing your type of computer. Look at the reviews and ratings of previous clients to know more about their experience with your chosen technician.

3. Accessibility and Availability

The computer technician should be accessible and available when needed to provide services. They should also have a clear understanding of the issue at hand and be able to communicate effectively with customers to resolve any technical problems.

Benefits of Choosing JTG Systems for Computer Repair

When looking for a computer technician in Welland, Ontario, look no further than JTG Systems. JTG Systems is a trusted technology solutions provider with over 25 years of technical experience. We provide reliable and quality computer repair services to our clients. Our expertise in hardware and software can fix all issues related to your computer systems.

Choosing JTG Systems for your computer repair needs brings the following benefits:

1. Experienced technicians: We have an experienced team of technicians that are equipped with the required knowledge and skills to fix any computer issues.

2. Onsite and Remote Support: We provide both onsite and remote support services to our clients for their convenience.

3. Reasonable Rates: Our services are affordable and competitive with other repair companies.

Conclusion

A computer technician is the go-to person for anyone with a faulty, underperforming or damaged computer system. So, when you encounter any technical problems with your computer or any device, look no further than JTG Systems, located at 577 Niagara Street in Welland, Ontario. Our professional and experienced team will diagnose, repair and upgrade your computer systems with the utmost care and quality.

FAQs

1. What is the hourly rate charged by JTG Systems?

Our rate varies with the type of repair that needs to be done. We charge CAD 50 to CAD 175 per hour, depending on the complexity of the repair.

2. How long does it take to repair my computer?

We cannot predict the exact time required to fix any computer. However, we typically complete most repairs within two to three days. If the repair takes longer than expected, we will notify you.

3. Do you provide any warranties?

Yes, we provide a 30-day warranty on all our repair services. In case of any problems, we will repeat the service or refund if necessary.